How can we help?

Choose the right support topic

• Account access, workspace selection, or sign-in problems
• One-off checkout, recurring series billing, or subscription status
• Series configuration, generation, regeneration, or scheduling questions
• Facebook or Instagram connection and delivery issues
• TikTok or YouTube approval-gated connection questions
• A correction to a public guide, policy reference, or product statement

What to include

Describe the action you were taking, the page involved, the approximate time, and the visible error message. Include the workspace and series name when relevant, but never send passwords, secret keys, social access tokens, full payment details, or other credentials.

For publishing issues, identify the destination and whether the problem happened during connection, scheduling, or delivery. For billing questions, identify the product or cadence rather than sending card information.

Protect connected accounts

Studio ElevenSix support should not need your social password, OAuth access token, API secret, payment card number, or one-time sign-in code. Keep credentials in the provider or Replit connection flow. If a connection appears unauthorized, revoke it with the provider and reconnect through the product rather than sharing credentials in a message.

Screenshots can help, but crop or redact personal information, payment details, connection tokens, and unrelated workspace content before attaching them.

Before reporting a failed generation

Check whether the video is still processing or has an explicit failed status. A failed one-off regeneration should preserve the prior successful video until a replacement succeeds. If the prior result is missing, report that detail with the affected one-off video.